May 19, 2015 Once upon a time, call-in centers were helpful first responders to direct levels of care, staffed with human specialists not robots, touch tone prompts, and layered redirected voicemails entangled like spaghetti.In a throwback to an era of personal, customized approaches to dilemmas, the newly proposed social media hotline for schools, called I Can Helpline.org, … [Read more...]
Oct. 15, 2012 Teens call them ‘trackers,’ parents call them ‘tools,’ and the telecom industry refers to GPS and LBS (location based services) as sheer “growth” in a mobile market that’s booming with map-based apps that pinpoint the whereabouts of users. We need to uncork this whopper of a conversation beyond the micro (oooh, handy! or ewww creepy!) and into macro … [Read more...]
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—social media as it should be
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